Florida’s Sarasota County joins a growing number of governments deploying IT best practices to improve their help desks. Implementing ITIL has boosted team collaboration and led to “fewer surprises,” ...
As public-sector organizations look to improve their IT processes and IT Service Management (ITSM) maturity, many are implementing ITIL best practices. ITIL stands for Information Technology ...
It’s about time that IT organizations in the U.S. began to adopt the framework called ITIL, or the IT Infrastructure Library. Because ITIL allows clear communication and consistency without being ...
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