Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? Laurent Philonenko: The value of implementing IP telephony on ...

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WhatsApp has introduced a new privacy feature that lets you hide your IP address from whoever you call over the encrypted communications platform. As it stands, one-to-one calls over WhatsApp are ...

With IP telephony just starting to gain a foothold in many organizations, it’s not surprising that research firm McGee-Smith Analytics in Pittstown, N.J., estimates that just 1% of the 80,000 call ...

Avaya in September debuted a new version of IP Office, its primary unified communications offering for small and midsize businesses. The update, IP Office Release 5, is software that can be customized ...

IP-based call centers promise to cut costs and help companies provide better customer service, but they’ve been slow to come online. Initially, businesses are adding IP interfaces to existing time ...

A small vendor of open-source voice-over-IP (VoIP) products based on the open-source Asterisk private branch exchange software announced a product today that allows small and midsize businesses to ...