If you’ve been in the healthcare space for any length of time, you know the buzz around artificial intelligence (AI) is nothing new. In fact, the act of automating processes to increase organizational ...

Michael Goshka, CEO of Planfix, a SaaS platform that cuts costs, reduces errors and automates workflows for smarter business operations. Every company—whether a startup or a large ...

When people think about automation, the focus is almost always on what it takes away. They see it as machines taking over tasks, making jobs disappear. But there’s another side to the story that’s ...

Finance departments across the business world are experiencing a major shift as accounting automation transforms how financial work gets done. While modern AI-powered solutions drive efficiency and ...

Principle: Trust is built on traceability. Government must be able to explain every digital action. Agentic systems should ...

The study Security Assessment of Mobile Banking Apps shows that a significant share of vulnerabilities and incidents in mobile financial solutions stems from ...

A dystopia of job loss and surveillance or a utopia of transformation and progress: This conundrum sums up the intense debate around automation and its impact on the future of work. Optimistic ...

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Contact center automation is transforming how businesses manage customer interactions by optimizing repetitive tasks, improving agent efficiency and enhancing customer experiences. From intelligent ...

Automation is supposed to make businesses more efficient. Instead, for many companies, it does the opposite. Businesses rush to automate tasks without fully understanding the impact. They invest in ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

Fix broken processes before automating to avoid scaling inefficiencies. Automation should simplify operations, not add complexity or unnecessary costs. Use automation to enhance human work, not ...