Working at a call center is probably one of the least coveted, least cherished jobs on the market today. The work can be tedious, repetitive, and high-volume. Reps field anywhere from 50 calls per day ...

Gamification has become widespread in the business world as companies recognize that the fun, competition and positive reinforcement of games can motivate employees to achieve their highest potential.

I grew up with a brother who loved video games. Through him, I was exposed to the world of Duck Hunt, Capcom vs SNK, and the Legend of Zelda. I used to play Sims on my home computer, sucking up all ...

Savvy executives across all industries realize the strategic value of the contact center and back-office environments as dominant players in generating revenue and growing, acquiring, and retaining ...

When discussing outbound call centers, many people think of robocalls, the frustrating outbound calls you likely don’t want to receive from companies with which you likely don’t have any relationship.

When customers have problems that require them to contact customer service or support, they expect to experience that company at its best. That's not always easy, given that at most companies, ...

Managing a changing workforce and navigating the turbulent job market are persistent challenges for call center operators. To thrive, many are looking for new tech tools that will lower costs and ...

Dublin, May 26, 2017 (GLOBE NEWSWIRE) -- Research and Markets has announced the addition of the "2017 Contact Center Gamification Product and Market Report" report to their offering. The 2017 Contact ...

Increasingly, sales forces are made up of a generation of individuals who have grown up playing games - whether on their cellphones, a gaming console or on Facebook. Thus, by applying the gaming ...

Customer contact centers and high-volume call centers pose some of the most challenging operational issues facing management today. While technology for the call center has advanced considerably, ...