Starting next month, workers at the Coralville Marriott Hotel will begin upgrading the locks on all the hotel's 286 guest rooms. 'You can have a mobile key issued, and in essence you can check in ...

Never assume the hotel cannot help. Front desk teams usually have far more resources available than most guests realize, and a quick question can unlock unexpected conveniences that make your trip ...

Global hospitality technology company OYO has announced the launch of a virtual front desk solution for its partner hotels in the US. Powered by GPT-4, the solution will eliminate waiting time for its ...

Hotel front desk agents are the first line of customer support in the hospitality industry. They greet customers, assign rooms, schedule meeting halls, accept payment, dole out room keys and ensure ...

The author basically says the best thing you can do when you check into a hotel is to give $20 to $50 to the front desk. This can get you anything from a "free" minibar to upgraded rooms, to all sorts ...

Although CEOs might be the ones calling the shots on fees and check-in procedure, front desk employees have the most face time with guests and can quickly tell what's working and what's not. Following ...

The "stodginess" of traditional hotel check-in is one of the consistent findings in my research as a hospitality and customer service consultant. A traditional front-desk check-in feels archaic and ...

Starwood Hotels & Resorts this spring will start a pilot program in which guests can skip the front-desk check-in process and use their smartphones to open their hotel room doors without a key. The ...