Before any of us confronted the new reality of a global pandemic, retailers were already interested in the potential benefits of frictionless technology. From contactless payment to fully automated ...

Imagine entering a store, picking up an item and then walking out of the store and simply receiving a receipt for the item via email. It sounds like the future, but it is the present with AWM ...

For more than a decade, I've been writing about Frictionless Enterprise as an overarching framework for planning an enterprise digital strategy. This article sets out the essential principles of this ...