When email started to gain widespread adoption 15 years ago, the idea of delivering account statements or status updates via email seemed absurd to the majority of consumers. Was it secure? Was it ...

To write a formal letter to the Queen, the convention is to open with ‘Madam’ and close the letter with ‘I have the honour to be, Madam, Your Majesty’s humble and obedient servant’. Formal writing ...

In any organization, formal communication channels are established to streamline the flow of information, but alongside these formal channels, an informal network known as “grapevine communication” ...

For decades now, the trend in business is toward informality. We refer to bosses by their first names, casual Friday is also observed Monday through Thursday, and rigid rows of cubicles have been ...