Sustainability has become one of the most frequently used words in hospitality and healthcare—but also one of the most misunderstood. Many organizations want to “go green,” yet they struggle with ...

Strategic management lays out goals and objectives for pursuing a company's mission. Your small business, from Day One, has had you as the strategic manager. If you have added managers since then, ...

Managing any contact center operation today means walking three tightropes pitting efficiency (which is all too easy to calculate) against effectiveness (harder to measure and repair). This applies to ...

Earlier today, @Sig pointed to a blog post where he resurrects one of his favorite themes: Organizational Effectiveness v Personal Efficiency. He says: Wherever you turn you'll find that Enterprise ...

When you start a small business, you must determine your purpose. One way to do this is to explain why you will be good at serving your customers. Once you have this purpose firmly in mind, you can ...

In "Efficiency v effectiveness" last week, Dave Trott described the problem of focusing on efficiency first in the creative industry. In short, when trying to reduce costs, one can also compromise the ...

Balancing efficiency and effectiveness is a cornerstone to successful marketing and no easy feat. Here we explore how to get it done. In marketing, efficiency may involve increasing conversion rates ...

Time may seem scarcer than ever, but fortunately technological advancements have presented auditors with many tools to improve the effectiveness and efficiency of audits. One such tool is data ...

Explore production efficiency, its link to the PPF, and measurement methods to optimize manufacturing resources and minimize costs.

As the Austrian American educator and author Peter Drucker said: “Efficiency is doing the thing right. Effectiveness is doing the right thing.” President-elect Donald Trump is focusing on efficiency ( ...

As a high-performance sales professional for years, I was always in search of more and more efficiency. As I became a sales manager, then entrepreneur and CEO, the stakes grew even higher, so to me, ...