Over the years of building my executive coaching practice, I’ve discovered that the single most powerful resource available to leaders lies in the process of doing 360-degree assessments to receive ...

The best way to grow and develop employees is by giving them constructive feedback. There is always room for improvement in every job, and it is the responsibility of supervisors and HR to create a ...

Feedback is integral to growth for employees and organizations alike. However, many workplaces lack an effective feedback process. Generic feedback often doesn’t inspire change, leading to ...

DMAIC is an acronym for Define, Measure, Analyze, Improve, Control. It is a process improvement methodology of Six Sigma that ...

We all know that feedback is important. We know that getting an objective and honest assessment of our strengths and dreaded “growth opportunities” is how we improve performance, grow, and learn. And ...

The importance of refining healthcare processes has never been more pronounced. In the Physician MBA Program at the Kelley School of Business Indianapolis, I learned process improvement—among other ...

Here, Dr. Charles Hagood, president of transformational advisory services at Press Ganey, discusses how hospitals can implement a sustainable, organizationwide process improvement approach that can ...