There is a certain etiquette customers should maintain when ordering from a drive-thru, but customers have a pet peeve all their own as well.

Fast food drive-thrus are typically convenient, often open late, and, most importantly, pretty fast. Places compete to be faster and better than their competitors, but only one can reign supreme as ...

Fast-food drive-thrus may not be getting much faster, but they’re getting smarter, and friendlier staff might still matter more than artificial intelligence, a new report found. The 25th Annual ...

It’s called “fast food” for a reason, but some restaurants do it better than others. A new report from Intouch Insights and QSR Magazine looked at 13 different fast-food chains and analyzed different ...

Chic-fil-A is proving im-peck-able in customer satisfaction yet again. The chicken sandwich stalwart, along with Dutch Bros, leads quick-service restaurants in drive-thru customer satisfaction, a ...

Fast-food chains are experimenting with AI in drive-thrus. Previous gen AI order-takers failed. AI voice tech is playing a larger role in customer service. Fast-food restaurants like Taco Bell and ...