Stanley Milgram’s notorious obedience experiment shocked the world—literally. In the 1960s, he asked participants to deliver what they believed were painful electric shocks to a stranger, simply ...

Most of us have experienced well-intentioned leaders who miss the mark. At one extreme is the command-and-control leader whose “my way or the highway” approach alienates more than inspires. At the ...

Last summer, institutions across sectors were called to account for their failure to address systemic racism. Many organizational leaders addressed the backlash by requesting trainings and ...

Not exactly a phrase you hear every day, let alone three times in one week. So, following my own rule, I decided to take a deeper dive into the topic. As a former management consultant, and cultural ...

And almost always… people flinch. They think of punishment, of blame, of being called out. Across healthcare, engagement surveys tell the same story. One of the lowest-rated statements year after year ...

When it comes to managing — whether in a team or even in a family unit — learning how best to instill accountability is an important part of making tasks flow smoothly and getting everything done. I ...

Lack of a system has been cited by National Institute for Occupational Safety and Health (NIOSH) as a contributing factor in dozens of firefighter line-of-duty deaths (LODDs), and recently, a fire ...