As much of customer service is now conducted through live chat or social media, ensuring your teams are properly trained on best practices for written communication is paramount to your success. When ...

While the way businesses connect and communicate with their customers has evolved rapidly over the past decade, 2020 quickly ushered in a new, almost entirely virtual era of customer communication ...

HVAC customer service is crucial to any business, as first impressions and lasting memories can help your company succeed. While HVAC companies are very service oriented, the customer-facing aspect ...

Opinions expressed by Entrepreneur contributors are their own. As companies continue to move to automation (hello, ChatGPT) to save money, one thing is getting lost: the kind of customer service that ...

Contact management is crucial for businesses as it centralizes and organizes information about customers, partners and suppliers. By maintaining a well-structured contact management system, companies ...

Opinions expressed by Entrepreneur contributors are their own. Everyone has at least one cringeworthy customer service story. Sometimes it is amusing to learn about how a vendor and merchant botched ...

TROY, Mich.--(BUSINESS WIRE)--Auto lenders that deliver a strong digital customer experience via their websites and mobile apps enjoy much higher levels of digital self-service and have customers who ...