Inogic Brings AI-Powered Enhancements to WhatsApp Messaging Inside Dynamics 365 CRM

With AI-powered features in WhatsApp4Dynamics, we’re enabling businesses to move beyond routine replies and towards ...
CMS Wire

Microsoft Dynamics 365 Contact Center Is Now Generally Available

Dynamics 365 Customer Service Premium is available now for $195 per user/month. 2 Customers with existing Dynamics 365 Customer Service Enterprise licenses adopting Dynamics 365 Contact Center will ...
No Jitter

Microsoft Debuts Dynamics Contact Center, a Copilot-First CCaaS

During a pre-briefing to industry analysts from Jeff Comstock, corporate vice president of Dynamics 365 Customer Service the most intriguing thing he said was the solution does not require customers ...
CMS Wire

Announcing Dynamics 365 Contact Center – a Copilot-First Cloud Contact Center to Transform Service Experiences

Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers ...
No Jitter

No Jitter Roll: Microsoft’s Copilot-Driven Dynamic 365 Contact Center Now Generally Available, Pricing Revealed

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: Microsoft Dynamic 365 Contact Center ...
Morningstar

Glance Cobrowse for Microsoft Dynamics 365 Contact Center now available in Microsoft AppSource

WAKEFIELD, Mass., June 17, 2025 /PRNewswire/ -- Glance, a leading provider of cobrowse and visual collaboration solutions, today announced the availability of its Glance Cobrowse for Microsoft ...