Yesterday's J.D. Power 2019 Home Security Satisfaction Study that includes both professionally (pro) installed and DIY home security systems got me to thinking about the importance of customer ...

Contact centers today have three basic goals: to build or retain revenue, to control operating costs, and to grow customer satisfaction. Contact center professionals have gotten very good at measuring ...

In the world of business, keeping customers satisfied and retaining them is vital to continued success. Often, the employees who work face-to-face with these customers are the ones who determine their ...

The modern business landscape demands that companies prioritize customer satisfaction to stay competitive. This article discusses six actionable strategies to foster a customer-centric culture within ...

Human resources departments in some companies have developed an unfortunate reputation as unfriendly, unhelpful or condescending toward employees or applicants in need of assistance. To overcome this ...

LONDON--(BUSINESS WIRE)--Quantzig, a leading analytics advisory firm that delivers customized analytics solutions, has announced the completion of their new article on the top five customer ...

At its core, customer relationship management (CRM) is all of the activities, strategies and technologies that companies use to manage their interactions with their current and potential customers. A ...

Forbes contributors publish independent expert analyses and insights. Pam Danziger reports on retail, focused on the luxury consumer market. Back at the founding of American retail, led by 19th and ...

Customer satisfaction with mortgage servicers has plummeted this year, with an average satisfaction score that’s now much lower than the typical score for mortgage originators. That’s according to J.D ...

Opinions expressed by Entrepreneur contributors are their own. Social media has changed the game for businesses worldwide. In today’s digital age, social media has become a crucial platform for ...