ANN ARBOR, Mich.--(BUSINESS WIRE)--Customer satisfaction with wireless service overall retreats 1.4% to a score of 73 (out of 100), according to the American Customer Satisfaction Index (ACSI ®) ...
As we enter into a new world of consumer behavior, enterprises are finding that they must keep up with constantly changing consumer preferences to win in their respective industries. With ...
People today place a high value on their choices, and as a result, the era of the submissive consumer has come to an end. Smart companies recognize that in recent years, their customers have shifted ...
In June of 2025, I addressed the Eighth National Customer Experience Forum in Tokyo, sponsored by Salesforce Japan, NTT Marketing Act ProCX, TechMatrix, Genesys, TransCosmos and Toyo Keizai. Over 800 ...
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