Insurers' tech executives say alignment of data strategy and data-led approaches can optimize average handling of ...

While digital transformation has generated vast amounts of insurance-related data, the ability to deliver added customer value and improved customer service requires investment in the right technology ...

Customer ratings can be tricky for any business, but in the insurance industry it poses some unique challenges. For legacy insurers, who are inherently local, customer reviews can be highly volatile – ...

As the national winner, Wiley received a $2,000 cash award, a gold and diamond lapel pin, and permanent recognition on the Outstanding CSR of the Year sculpture at the Risk & Insurance Education ...

One of the obvious uses of generative AI is customer-facing chatbots. If you’ve ever had a frustrating interaction with a chatbot that is not particularly helpful, take heart because, with tools like ...

JACKSONVILLE, Fla — Jacksonville-based Brightway Insurance has openings for its Customer Service Representative role, which takes inbound calls from customers and agents. “If you have a background in ...