Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...

Businesses are in business to solve problems. Problems cause stress. It’s, therefore, logical you’re going to have some stressed customers. If you and your team handle these stressful times well, your ...

How an engineer handles a complaint could be the beginning of a long and profitable relationship. Parker Fluid Control Div. New Britain, Conn. Engineers are often brought into the client-customer ...

Inbound customer service develops a life of its own. The incoming calls encompass every aspect of the business, its products and services. The inbound customer service representatives are ambassadors ...

Learn how to build winning relationships, provide the right assistance at the right times, and effectively a variety of customers. Customer service care costs organizations billions of dollars each ...

Poor customer handling skills – When to walk or drive away Your email has been sent There was recently a blog post about noticing good customer handling skills, and it struck me as particularly ...

Unhappy customers can be a dangerous situation for any company because these customers often share their complaints with other people. If a customer lodges a complaint against an employee, manage it ...

The customer may always right, but that doesn't mean all customers are easy to deal with. Anyone who's ever worked in customer service can tell you, customers can be downright unruly. Still, if you ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...