HR is increasingly learning to treat employees like customers, according to a recent Ceridian report, so it's not entirely surprising to see Forrester enter the workforce training market with a ...

It’s hard, in the face of the economic and physical pain gripping so many, for the rest of us to think clearheadedly about the growth opportunities offered by this moment in history. Certainly, as a ...

The worst possible customer service training is one that neglects to explain the “why” behind great customer service. The second-worst customer service training is one that neglects to show the “how.” ...

Your customers have a problem. And they're going to research different solutions before ever talking with a sales team—yours or anyone else's. It's during this research phase that they'll decide if ...

The purpose of a business is not merely to make a profit but, more importantly, to make customers. It is only from the development of that connection - between a business and its clients - that profit ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

AI customer experience has been the talk of the town since ChatGPT launched in late 2022. In the business world, fewer topics have been more mentioned. The prospect of AI replacing white-collar jobs ...

Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...

Savannah SCORE will hold a “Customer Experience and Your Bottom Line” workshop from 11:30 a.m. to 1 p.m. Thursday at Savannah Score’s office at 111 E. Liberty Street. Workshop facilitator, Marilyn ...