Whenever you design a sample for a CX project, you lay an indispensable foundation for creating reliable and functional insights for your organization. For too many, improving customer experience ...

The White House released details about two cross-agency customer experience projects meant to improve how the government provides benefits and services in the latest update on the President's ...

Having technologists on the team assessing potential projects and active TMF investments has been a key change over the past year, program leaders told FCW. Last week, the Office of Management and ...

TransLink is advancing a bevy of feature improvements through its new customer experience action plan, including better ...

Last week, the Office of Management and Budget and General Services Administration announced that $100 million from the Technology Modernization Fund would be designated for projects tied to customer ...

Customer engagement is a top priority at businesses—and for good reason. Consumers say they will tolerate three bad experiences before leaving the company for good. That may help to explain why 65% of ...

The General Services Administration (GSA) building is pictured in Washington, D.C., Nov. 21, 2016. (SAUL LOEB/AFP via Getty Images) OMB and GSA have designated $100 million of the Technology ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Now is a time to secure customer trust and gain confidence that a business can deliver on ...

NEW YORK--(BUSINESS WIRE)--Accenture (NYSE: ACN) has been positioned as a leader in the new IDC MarketScape: Worldwide Professional Services Firms for Utilities Customer Experience 2019 Vendor ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

Get the latest federal technology news delivered to your inbox. The White House released details about two cross-agency customer experience projects meant to improve how the government provides ...