Yesterday, Hair Balls coughed up a horror story involving a not-very-awesome customer service experience at the hands of Comcast. So did the readers in the comments section of the blog as well as on ...

In a stunning repeat of deprecatory customer service, Comcast has been caught changing customers’ names to “whore” and “dummy” in their computer system. Comcast customer Julie Swano told the travel ...

NEW YORK - Comcast is adding more social media representatives as it tries to improve its customer service. It is tripling the size of its social media team to 60, and could add more. That's just a ...