We expected no less than to hear a number of announcements coming out of the SugarCon conference that is ending today. Box.net has integrated with the open source customer relationship management ...

Editorial Note: Forbes Advisor may earn a commission on sales made from partner links on this page, but that doesn't affect our editors' opinions or evaluations. A customer relationship management ...

Customer relationship management software (CRM) is usually described in generic terms as a tool overseeing the enterprise’s interactions with customers. While this is basically correct, it fails to ...

Providing people-based customer support. It is an umbrella term for all the interactive options for serving customers, including regular phone support, Web-based text chat and voice chat, application ...

Discover the four types of CRM software available and learn how to choose the right one for your business needs. Explore key considerations and features to make an informed decision. All customer ...

Microsoft’s Viva Sales uses AI to make CRM smart and collaborative Your email has been sent When Microsoft first announced Viva, it wasn’t always clear how it was different from Teams. As more Viva ...

Kracklauer, Alexander H., Daniel Quinn Mills, and Dirk Seifert. Collaborative Customer Relationship Management: Taking CRM to the Next Level. Berlin: Springer-Verlag ...

CRMs are ubiquitous in modern business, with 91 percent of companies with more than 10 employees using them to support their sales and marketing teams and improve their chances of winning new business ...

Is collaboration an essential component of customer relationship management (CRM)? In the Internet era, it seems ridiculous even to have to ask. Any vendor that ignores the new-found voice of their ...

Customer relationship management (CRM) solutions have become a must-have for businesses of all kinds. It’s not enough to just deploy a CRM solution—you need to deploy the right one. But with multiple ...