Elevating the citizen experience is a key goal for state and local agencies as they face pressure to modernize digital services for constituents and improve working conditions for employees. Often, ...

Government agencies strive to match the online user experience of the private sector, yet citizens often face fragmented digital interactions across multiple state websites. In a new FedScoop ...

Citizen engagement is being reshaped by a powerful mix of forces: rapid advances in AI, ambitious modernization goals, and growing pressure to consolidate technology, reduce risk, and deliver services ...

Due to budget cuts, resource constraints and growing expectations, government agencies are fighting a constant battle to improve perceptions of citizens and suppliers. Government agencies can deliver ...