Telephony Application Programming Interface, or TAPI, allows applications to control the telephone services in Windows. To use TAPI with Cisco CallManager, install the Cisco TAPI Service, or TSP, ...

The last blog covered some of the CUCM configuration elements required to integrate with Cisco Unity. This blog will cover the Unity setup required to integrate with Cisco Unified Communications ...

This lesson introduces and describes the role, architecture, hardware and software requirements, and the licensing model of the CUCM. Cisco Unified Communications (UC) is an IP-based communications ...

Cisco's IP telephony offering has become so complex in such a short period of time that to learn about it now involves a two-part, eight-day training course. Delegates can either attend the two parts ...