Every contact center goes through peaks and troughs in call volume, whether planned, seasonal, or unexpected. A natural disaster can lead to a rise in insurance claims, just as the New Year can result ...

An interesting set of statistics was tucked inside Mayor Kim Ecklund’s State of the City address, a voluminous document The Post-Journal has been unpacking over the past several days. City police ...

VANDALIA — In response to a surge in emergency call volumes and growing demands for medical services, the Vandalia Division of Fire is set to launch its new “Squad Program.” The program is aimed at ...

Framingham fire officials voiced concerns about staffing, facilities and increasingly complex calls during a June 17 City Council meeting. While call volume has increased 20% in the last five years, ...

GREENWOOD, S.C. (WSPA) – First responders across the country said they are stretched thin, with fire officials warning that the strain could affect growing communities in the Upstate. The City of ...

MOSCOW, Idaho –The Moscow Fire Department (MFD) shared a report on Saturday highlighting its annual emergency response statistics, which show that 2025 marked the highest call volume for emergency ...

EAU CLAIRE — Eau Claire Emergency Medical Services is celebrating 50 years of operations, highlighting a significant increase ...

The Independence Fire Department experienced one of its busiest years on record in 2025, responding to 318 calls for service.

WELLSVILLE — The Wellsville Fire Department’s call volume for 2025 is consistent with that of 2024. The department responded to 134 calls as of the end of November for 2025 and 128 in 2024. They were ...

JEFFERSON CITY — Cole County Emergency Medical Services responded to a record 13,626 calls in 2024, marking a significant increase from the 12,315 calls the previous year. The surge in demand has put ...

Raynham police officials attribute the changes to proactive policing and targeted traffic enforcement in response to community concerns.

MOSCOW, Idaho -- The Moscow Fire Department has noticed a notable increase in call volume over the past several years. The fire department says it is seen a steady increase in call volume over the ...