Sydney - While digital technology is fast transforming the global contact centre industry, advancements in customer experiences are being slowed by people, and not the technology itself. In fact, the ...

The Philippines is emerging as the go-to choice for businesses that need call center services. Unsplash The Philippines has firmly established itself as a global leader in the call centre industry, ...

We live in a world of call centres. Employment in call centres is still rising. In B2B markets, the call centre may be as large as a consumer call centre, or as small as a few desks. Whatever size ...

We are a team of writers, experimenters and researchers providing you with the best advice with zero bias or partiality. Salesforce predicts that by 2027, 50% of customer service cases will be ...

Metropolitan Police call centre staff have begun a 25-hour New Year's Eve strike in a dispute over pay. Trade union Unite ...

(Barbados Nation) Barbados and other Caribbean countries that have business process outsourcing (BPO) entities, especially call centres, with links to the United States (US) are being warned about a ...

Canada’s tax agency is again under scrutiny as public-facing phone lines struggle to give timely and correct help to callers. The concern affects millions of people who depend on the Canada Revenue ...

Finance and National Revenue Minister François-Philippe Champagne called on the CRA to fix its call centre problems within 100 days. (Credit: KAYLE NEIS) The Canada Revenue Agency has completed its ...

Mohammad Amir Anwar does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations ...

The Canada Revenue Agency’s contact centres provided accurate responses to individuals’ questions about taxes only 17% of the time between February and May 2025, the federal auditor general said in a ...