The Federal Communications Commission (FCC) is considering new rules requiring customer service agents to be based in the United States, with the proposition that Americans receive better support when ...

As contact center AI surges toward a $13.5 billion market, Cresta's new Knowledge Agent aims to solve one of the industry's ...

The challenge now is to identify use cases where agentic systems can produce measurable improvements in productivity, quality, and customer experience.

Insurance brand Aflac is piloting generative AI company-wide, including integrating it into its call center. SVP Keith Farley ...

The embedded training and coaching AI strengthen human-led delivery, especially for complex customer, member and ...

CommonWealth Purchasing Group ("CPG"), the nation's leading group purchasing organization for community health centers, is ...

AurionX Launches the First AI-Managed Call Center—Always-On Voice Agents at $0.12/Minute, Backed by 50+ Years of Operator Expertise New managed service answers inbound calls, qualifies leads, and ...

ICE launched AI voice and chat agents to answer routine servicing questions 24/7, reduce call-center volume and route complex ...

Advanced AI capabilities, machine learning and natural language processing technology are steering the transformation of AI contact center solutions. The rapid evolution of AI automation in healthcare ...