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Intercom, a customer messaging platform, has launched a new bot designed to help answer and resolve customers’ most common questions. Answer Bot uses a combination of Intercom’s conversation data, ...

Intercom, providers of a business messaging platform, today launched Resolution Bot, its second-generation support chatbot that automatically answers customer questions as soon as they start typing.

“Instead of giving a list of URLs that the user can access — which requires more work for the user — we can answer the question they asked.” Bruno Fávero, Aos Fato’s director of innovation, said that ...