American Hospital Association

Amazon Introduces Agentic AI for Health Care Providers

Amazon Connect Health can tackle high-volume administrative tasks such as clinical documentation, medical coding and ...
Business Wire

Amazon Connect Introduces Generative AI Capabilities to Help Organizations Boost Worker Productivity, Save Costs, and Improve Customer Service Experiences

LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud ...
No Jitter

Amazon Connect: Update, Perspective on Service Cloud Voice

Earlier this week I shared the Salesforce point of view on the Service Cloud Voice announcement made at Dreamforce 2019, and promised more from Amazon Web Services’s perspective. But before we start, ...
Business Wire

AWS Announces Amazon Connect

SEATTLE--(BUSINESS WIRE)--Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), today announced Amazon Connect, a self-service, cloud-based contact center service that makes it easy ...