Advanced AI call center solutions are engineered to augment, rather than replace, human agent capabilities. These systems enhance agent confidence and professional satisfaction by providing real-time ...

Advanced Call Center Technologies was hit with a wage-and-hour lawsuit on Oct. 21 in California Superior Court for Sacramento County pursuant to the state’s Private Attorneys General Act. The action, ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Learn about the state of contact center technology and the latest software improvements giving call centers like yours a fresh advantage. Busy contact centers handle millions of conversations across ...