For today’s successful unified communications and collaboration (UCC) systems, robust contact centre (CC) functionality is now table stakes, and to take the leading collaboration application to that ...
Microsoft announced the general availability of its new unified contacts experience for Microsoft Teams and Outlook, streamlining contact management across its collaboration tools. The unified ...
As Microsoft has continued to expand Teams Phone features, companies are often using it to manage inbound calls, in effect utilizing Teams Phone as a lightweight call center. At the same time, many ...
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