With this new collaboration, Zendesk continues its ongoing repositioning as a one-stop customer experience shop.

Amazon Web Services said it has launched Amazon Connect, a cloud contact center service. The move gets AWS more into the lucrative customer service market dominated by the likes of Salesforce, SAP and ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More It’s been nearly three years since cloud titan, Amazon Web Services (AWS) ...

Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

Spark Business Group, the collective of best-in-class digital specialists comprising Spark, CCL, Leaven, Qrious and Digital Island, announced today that it has achieved the Amazon Web Service (AWS) ...